INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. All product images on our website are taken from actual items in our collection. While natural variations in gemstones and handcrafted details may occur, we guarantee that the product you receive will match the quality, design, and specifications shown in the picture.
Where can I view my sales receipt?
Your sales receipt will be automatically sent to the email address provided at checkout. You can also access and download your receipt at any time by logging into your customer account under the “Order History” section.
How can I return an item?
To initiate a return, please contact our Customer Care team within the specified return period. Items must be unused, in their original packaging, and accompanied by proof of purchase. Once your return request is approved, we will provide you with detailed instructions and a return authorization number.
Will you restock items indicated as “out of stock?”
Restock availability depends on the specific product. Many of our pieces are handcrafted or created in limited editions, which may not be reproduced once sold out. For items eligible for restock, you can sign up for a back-in-stock notification on the product page.
Where can I ship my order?
We currently ship orders domestically within Canada and internationally to select countries. Shipping options, delivery times, and costs will be displayed at checkout based on your location. Please ensure that your shipping address is accurate to avoid delays.
INFORMATION ABOUT US
